Terms and conditions
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FELIWAY Monthly Review Prize Draw Terms & Conditions
1. Promoter
The promoter is Ceva Animal Health Ltd, trading as FELIWAY ("Promoter").
2. Eligibility
The prize draw is open to UK residents aged 18 years or over who submit a genuine product review via the FELIWAY review platform operated by Yotpo.
Employees of the Promoter, their immediate families, agents or anyone professionally connected with the promotion are not eligible to enter.
3. How to Enter
To enter, participants must submit a review of a FELIWAY product through Yotpo during the applicable calendar month.
Only one entry per person per review submitted.
Reviews may be positive, neutral or negative. Entry into the prize draw is not dependent upon the content or rating of the review.
4. Prize
One winner will be selected each calendar month to receive a FELIWAY prize bundle with an approximate retail value of £10.
The Promoter reserves the right to substitute the prize with an alternative of equal or greater value if necessary.
The prize is non-transferable and no cash alternative will be offered.
5. Winner Selection
One winner will be selected at random from all eligible entries received during the relevant calendar month.
The draw will take place within 14 days of the end of each month.
6. Notification
The winner will be contacted using the contact details associated with their review submission.
If a winner does not respond within 14 days, the Promoter reserves the right to select an alternative winner.
7. Publicity
The Promoter may publish the winner's first name and county to comply with advertising regulations. Participants may object to such publication by contacting the Promoter.
8. Data Protection
Personal data will be processed in accordance with the Promoter's Privacy Policy and solely for the administration of this promotion.
9. General
The Promoter reserves the right to amend, suspend or cancel the promotion where necessary due to circumstances beyond its reasonable control.
These Terms & Conditions are governed by the laws of England and Wales.
FELIWAY Promotion with The Independent Pet Guide
Terms & Conditions
25% off Optimum Starter Kit, Classic Diffuser, Friends Diffuser, 24 and 48 Packs of Happy Snack by Feliway, Cystease 300 Box and Classic Spray 60ml. Use code INDCALM25 at checkout. Offer excludes Happy Snack by Feliway 6 Stick Packs and 20ml spray. Cannot be combined with other promotions or discount codes. Offer applies to one-time purchases only and does not apply to subscriptions or routines. FELIWAY reserves the right to withdraw this offer at any time without prior notice. While stocks last.
These are the terms and conditions (“Terms”) that apply to the Battersea Clothing and Ceva Competition (“Promotion”). By entering the Promotion, each entrant agrees to these Terms and confirms they have read and understood our Privacy Notice . Please see how we limit our liability in the “Liability” section below.
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Promoter: CEVA Animal Health Limited, a company registered in England (company no. 03085474) with its registered office address at Explorer House, Mercury Park Wycombe Lane, Wooburn Green, High Wycombe, Buckinghamshire, England, HP10 0HH (“CEVA”).
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Entry period: The Promotion opens for entry at 9am on 2rd July 2026 and closes on Monday 20th July at 11am (“Entry Period”).
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Eligibility: Entry is open to legal residents of the United Kingdom (England, Scotland, Wales and Northern Ireland only) who are at least 18 years old at the time of entry. Entry is not open to: (i) any employee or contractor of CEVA, any CEVA group company or affiliate, any promotion administrator or any prize provider; (ii) anyone else who is professionally involved or associated with the Promotion; or (iii) the immediate families (parent, child, spouse and sibling) and households of any of those individuals. CEVA reserves the right at any time to require proof of eligibility in such form as CEVA considers necessary.
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How to enter: To enter the Promotion, eligible entrants must complete all the following steps during the Entry Period:
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Follow @Feliwaycat /@adaptildog and @battersea on Instagram.
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Like the Instagram post for the Promotion at @Feliwaycat /@adaptildog.
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Tag a fellow cat lover
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Account status: Entrants must ensure their social media account is set to “public” to ensure their entry is visible to CEVA. Accounts may be returned to “private” following the end of the Promotion. Entrants who do not already have an account on the relevant social media platform can set up a free account to participate.
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Submission guidelines: The content of all entries (including any photos) must have been created by the entrant, or the entrant must have obtained written permission to post the content from the person who created it. In addition, if any content submitted by the entrant features or references another identifiable person and/or their pet or property, or any personal information about any identifiable person, the entrant must have obtained the prior written permission of the other person to post the content in connection with the Promotion. CEVA reserves the right to require a copy of any written permission at any time, and failure to provide it will result in disqualification from the Promotion. The content of entries must not be, or contain any material which is or is likely to be considered offensive, abusive, threatening, defamatory, obscene, indecent, sexually explicit, violent, discriminatory, false, misleading, or otherwise unlawful. Entries must not infringe any person’s intellectual property rights, rights of confidence, rights of privacy, rights under data protection legislation or any other legal right. Any entries that CEVA considers to be in breach of these submission guidelines will be disregarded and the entrant’s entry will be disqualified. By entering the Promotion, each entrant confirms that they know of no information, facts or circumstances related to them in any way that could reasonably be considered damaging or embarrassing to CEVA by virtue of the association with them arising from their entry into the Promotion.
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Entry limits: A limit of one (1) entry per person applies to this Promotion. Entries (bulk or otherwise) made from trade, syndicates, consumer groups or third parties will not be accepted. If it becomes apparent that any person has entered multiple times using multiple identities, email addresses or accounts, or using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void. Incomplete, illegible, invalid or misdirected entries will not be accepted. Proof of submission will not be accepted as proof of receipt. CEVA takes no responsibility and accepts no liability for entries delayed, incomplete or lost due to technical or other reasons outside CEVA’s reasonable control.
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Prize: There is one (1) prize to be won in this Promotion, consisting of A T-shirt from the Battersea range, a bundle of ADAPTIL/FELIWAY and additional Douxo products on the dog competition (“Prize”).
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Prize conditions: The Prize is non-transferable, non-refundable, non-exchangeable and no cash alternative is available. However, if it becomes necessary for reasons beyond CEVA’s control, the Prize (or any element of it) may be varied or swapped for a suitable alternative in CEVA’s discretion.
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Winner selection: All eligible entries will be entered into a random draw to select the winner on Monday 20th July at 12pm. The winner will be the entrant drawn at random from all eligible entries using a computer process that produces verifiably random results.
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Winner notification: The winner will be notified by direct message on Instagram within [seven (7)] days of the completion of the winner selection process. CEVA will make reasonable efforts to contact the winner, but it is the winner’s responsibility to look out for and respond to the win notification.
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Prize claims: The winner must claim the Prize within [fourteen (14)] days of the date of CEVA’s win notification by providing all information requested by CEVA for the purposes of Prize fulfilment. This information will include the winner’s name and county of residence to enable CEVA to comply with its obligations under applicable advertising regulations.
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Prize delivery: The Prize will be delivered to the winner [by post to the postal address] provided by the winner during the Prize claim process. The Prize will be delivered within thirty (30) days of a valid Prize claim, unless a later delivery date is agreed with the winner during the claim process.
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Forfeiture and substitution: CEVA reserves the right to disqualify the winner and select an alternative winner if the winner fails to claim the Prize or fails to provide any requested information or documentation by the claim deadline, or if CEVA has reason to believe that the winner does not meet the eligibility requirements or has otherwise breached these Terms. Alternative winners will be selected using the selection process set out above and must claim their Prize within [fourteen (14)] days of the date of the win notification as set out above.
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Tax: The winner is solely responsible for the reporting and payment of all applicable taxes (if any) arising from the receipt of the Prize.
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Liability: Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) breach of consumer rights including under the Consumer Rights Act 2015. Subject to this, CEVA and its group companies and affiliates (“CEVA Parties”) will not be responsible or liable to any entrant for any loss or damage that was not foreseeable to the CEVA Parties or to the entrant at the time of entry to this Promotion or that was caused by a third party or an event or circumstance outside CEVA’s reasonable control. (Loss or damage is “foreseeable” if either it is obvious that it will happen or if, at the time of entry, both parties knew it might happen.)
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Liability of social media platforms: The Promotion is in no way sponsored, endorsed, administered by or associated with any social media platform. All third-party trade marks and other intellectual property rights are hereby acknowledged. Entry to prize promotions via social media platforms is always subject to the rules, terms and policies of those social media platforms. By participating in this Promotion, entrants are providing their information to CEVA and CEVA is solely responsible for the organisation and administration of this Promotion. To the maximum extent permitted by applicable law, the relevant social media platforms shall have no liability to any person in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, damages and other liabilities, and each entrant hereby releases the owners and operators of the relevant social media platforms from any and all liability in relation to their participation in the Promotion.
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Cancellation and variation: CEVA reserves the right to vary, suspend or cancel the Promotion and/or these Terms if it considers it necessary to do so, including if there is any actual or anticipated breach of applicable law or if variation, suspension or cancellation is necessary due to an event or circumstance outside CEVA’s reasonable control. If the Promotion is cancelled, the Prize may be awarded to a winner drawn from entries received prior to cancellation.
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Disqualification: Without limiting CEVA’s options, CEVA reserves the right at any time to disqualify entries or entrants that CEVA regards as being in breach of these Terms, any applicable laws, any terms referred to in these Terms and/or the spirit of the Promotion.
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Interference with the Promotion: Any attempt to damage or undermine the content or legitimate operation of the Promotion is prohibited and may also be a violation of criminal and/or civil laws. CEVA reserves all its rights and remedies to deal with breaches or suspected breaches of this section including, without limitation, to exclude any entrant or winner believed to be associated with such activity.
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Publicity: By entering the Promotion, each entrant agrees that, in the event of a win, CEVA shall be entitled (but not obliged) to announce their name and/or social media handle on CEVA’s websites and social media. Entrants may also be asked (without obligation or further reward) to take part in reasonable publicity connected with the Promotion.
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Intellectual property rights: By entering the Promotion, each entrant grants to CEVA a non-exclusive, perpetual, worldwide, sub-licensable licence to use their name, social media handle and entry for the purpose of administering the Promotion and prize fulfilment, for internal business purposes, for publicity purposes connected with the Promotion and for general advertising, marketing and PR purposes. This licence includes the right to edit, modify and adapt the entry, to incorporate the entry into or combine it with other materials, and to publish the entry in any media, including in any print media such as CEVA’s brochures and in any online media such as CEVA’s websites and social media. Each entrant acknowledges and agrees that they have no right to review, approve or receive notice of any such use of their entry. Each entrant irrevocably and unconditionally waives, in favour of CEVA and its sub-licensees all moral rights, performers’ rights and similar rights that the entrant may have in relation to the entry under any applicable law.
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Disclosure of winner details: By entering the Promotion, each entrant acknowledges that if they are a winner, their surname and county of residence may be disclosed to those enquiring. Any entrant may object to their information being made available in this way, or may request that the amount of information made available be reduced, by contacting CEVA using the contact details below. In these circumstances, the entrant acknowledges that CEVA may still disclose the relevant information, and the entrant’s entry, to the UK’s Advertising Standards Authority (and/or any other competent authority) if required to do so. By way of example, this may happen where CEVA is required to demonstrate that it has awarded the Prize. To request disclosure of winner details, enquirers must submit a request to CEVA by email using the contact details - contact@feliway.co.uk within one (1) month following the end of the Entry Period. Details will only be disclosed (if permitted by law) after the Prize has been awarded.
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Personal data: Entrants acknowledge that any personal data processed in connection with the Promotion will be processed in accordance with CEVA’s Privacy Notice, which is available at ceva.com.
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Accessing these Terms: Any website on which these Terms are posted is only intended to be accessed from the United Kingdom and where permitted by law. CEVA makes no representation that materials relating to the Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited.
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Severance and waiver: If any part of these Terms is or becomes invalid or unenforceable, the validity and enforceability of the rest of these Terms will not be affected. CEVA’s failure to enforce any provision of these Terms will not constitute a waiver of that provision.
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Disputes: Subject to the “Law and Jurisdiction” section below, if there is a dispute about the Promotion or these Terms, CEVA’s decisions are final and binding and no correspondence will be entered into. If there is a conflict between these Terms and any document referred to in these Terms, these Terms take precedence to the extent necessary to resolve the conflict.
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Law and jurisdiction: The Promotion and these Terms are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that residents of Scotland and Northern Ireland may also bring and defend claims in their home courts.
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Contact: General enquiries about the Promotion can be sent to CEVA at contact@feliway.co.uk with the subject line: Instagram Promotion Battersea. Postal correspondence can be sent to Adaptil Battersea Instagram Promotion, CEVA Animal Health Limited, Explorer House, Mercury Park Wycombe Lane, Wooburn Green, High Wycombe, Buckinghamshire, England, HP10 0HH.